Tag Archives: iAnywhere

Mobile Office

iAnywhere Mobile Office for iPhone – Sybase – Secure Enterprise Data

In this video, Bryan Whitmarsh, Senior Product Manager for Sybase, provides an overview of the latest features and benefits of the iAnywhere Mobile Office solution — especially the new functionality for the iPhone.Everything that you see in Brian’s demo is made possible by the iAnywhere Mobile Office Platform.

[Video Transcript]

Hello, my name is Bryan Whitmarsh and I am a Product Manager here at Sybase. Today what I am going to talk to you about is our exciting iAnywhere Mobile Office product. Now this product provides secure enterprise e-mail to mobile devices. These mobile devices can be the Apple iPhone; it can be the latest Nokia devices such as the Series 60 5th Edition devices as well as the popular Windows Mobile Platform. From a backend perspective, we support IBM Lotus Domino as well as Microsoft Exchange, and with our exciting 57 release we also provide the support for internet standard mail systems such as iMap and POP systems. Now what I want to do is talk to you a little more in detail about our unique iPhone approach. What we do with the iPhone is provide an enterprise sandbox. What does that mean? What that means is that we set aside a portion of the iPhone to synchronize the enterprise data to and that portion of the iPhone we will protect by encrypting the data. We will also provide password mechanisms to only allow access with password protection and also the ability to wipe data for example if a number of incorrect passwords have been entered and so on. So what it gives you is the ability to really control the enterprise data on the device, while not jeopardizing the usability of the iPhone. We all know how usable an iPhone is, how we like to use our iTunes and our other non-enterprise applications on the device. We dont want a policy set on our iPhone that affects our overall usability. When we get into our enterprise application we understand that it needs to be very secure and protected. I want to show you this. As you can see, I am starting off demoing our first new exciting feature. This is the ability to notify the device even when you are outside of our application of new items. So you see here that I have a New Items Have Arrived. Now, this alert has popped up and also down here, my banner, if you will notice on the icon is now a red 1, indicating new items available for my device. The device can also obviously tone or vibrate to alert users to new information. So this is very exciting and now made possible by the new 3.0 Apple SDK and Apples Push Notification Service. Here you see I have entered into my inbox and I can go ahead and open up my inbox to see what that new item was there for. I notice its from Katie and I notice it says please review and I remember another e-mail that came in and was asking me to review something. So, I am going to type in review and, if you spell it right you get successful, sure enough here is another e-mail of high importance that I was supposed to review as well. Now I have these two e-mails that I can look through and if I need to download the attachment, I simply click on the attachment to review. Going back to my inbox, you notice that this e-mail has a shopping cart icon next to it. What does that mean? Well this is another exciting feature that allows for workflow processes to be completed from within the inbox of the device. Looking here I know that this is not just a regular e-mail, its actually a purchase order request. Dennis has sent a purchase order request in our system for the approval for this SMO widget testing purchase order. I can see the details about it and then I can simply take action on it. So if I click on Action and I am going to go ahead and approve that purchase order and I can submit. I can also look at the approver list if I want to see who has already approved that. So I submit that and now that is instantly updating the back end system to see that that has been approved and you can also see next to the shopping cart there is a checkmark, which indicates that I have already processed that.

Duration : 0:6:44

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Mobile Office

Sybase iAnywhere Mobile Office Video


Mobile executives can rely on their mobile inbox for more than just email they can take action on time-sensitive business processes as easily as they reply to a message. By simply clicking on an item in their inboxes, traveling team members can complete business processes. This video demonstrates how to mobilize business processes.
Hello. My name is Bryan Whitmarsh, and I am a product manager for Sybase iAnywhere. Today, what I would like to demonstrate for you is how easy it is to keep your business processes flowing when workers are on the road or out in the field. This technology is brought to you by Sybases inbox of the future. Let me demonstrate.
Now, I’m in the field and I’ve been performing a routine service on an elevator and I’ve noticed that the motor actually needs to be rebuilt. Now I have all the equipment in my truck. I can simply go out, repair the motor on site right now, but I always have to get approval for the work and a bid from my manager. Typically, I have to go back, fill out some paperwork, manager has to come in, sign the bid and then I go back out to the customer. If they approve it, I can perform the work. But today, I’m going to create a work order bid on my mobile device and that will be sent directly to my manager for instant approval. Let’s do that. Alright. So, I simply go into my mobile inbox, going into the widgets, and I have a bid request. This is a form that I will fill out. I know the work I’m doing is on the motor. I am going to leave the bid date as today because I’m pretty sure I can achieve all that work today. And, a little description here, this is a rebuild, and I’m pretty sure I can achieve this work for around six hundred dollars for both labor and parts. I have done this a number of times before. Now, I send this bid request and it will deliver an e-mail directly to my managers device. He can then read that e-mail and be able to approve or modify the bid.
Well now, as the manager, I’m just getting ready to get on an airplane for a business trip and I notice that my device has vibrated. Let me check whats going on. Looks like I have a new e-mail in my inbox. Oh, its not just an e-mail. It’s actually a bid request for some work thats being done right now. Brian, my service technician out in the field, is actually working on an elevator and has noticed that there’s some additional work that needs to be done. He has now sent me a request to approve some additional fees for some additional service that wasn’t expected in the first place.
Now you see in my inbox that I have an e-mail at the top its a special e-mail with a special icon – that shows it came from our bid order approval system and it’s requesting for me to approve a bid by Bryan. Alright, so now I can see the details. This order came from our work order system and I received the e-mail so it looks like Bryan needs to perform some additional work out there. He needs to rebuild the elevator motor and his estimated cost is six hundred dollars on that. So, yeah, that all looks good. Looks like he is going to be able to get the work done today. So, Im going to click on approve and now that will go back to our work order system and another e-mail will be triggered back to Bryan to let him know that I did approve that and he can start on that work, as he is on site right now.
Well, that was quick. I just got a new e-mail in my inbox and, sure enough, it’s the approval for the work order that I asked my manager to approve. It’s been approved and now I can perform the work. So, let me go out to my truck, get my equipment and I can get the work done right now.
Let’s focus on the benefit here. There’s great value added, not only to the customer, but also to the service provider. The customer isn’t getting hit with an additional service charge because they can achieve additional work with one service call. While the in-service provider can get additional work done throughout the day because, instead of two calls, this has become one call. The benefits of this can be achieved by a wide variety of business processes in any industry.
In summary, you have seen great value added to both the customer and the service provider. All this is possible using iAnywhere Mobile Office and its revolutionary inbox of the future.
To learn more, visit us on the web at www.Sybase.com/mobileoffice.

Duration : 0:4:37

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